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Frequently Asked Questions

What COVID-19 Precautions Are You Taking?


Holiday Magic Studios has taken every precaution to keep you and your family safe and sound this Christmas. We operate a constantly sanitized studio with hospital grade air scrubbers that remove any unwanted pollutants (including COVID-19). The studio is constantly sanitized and between each family session. All guests are screened before coming into the studio, and (as usual) all hands are sanitized. Additionally, all staff undergo daily health screening and are encouraged to wear face coverings, and maintain safe social distance from other staff and guests.




How Do I Make An Appointment?


Booking an appointment is easy and takes about 2 minutes.

  1. First, create an account here or log into your existing account here
  2. Click the "Book Now" button at the top of the screen
  3. Follow the remaining steps to input your child's information, select a time, pick a package, and complete payment.
  4. Click the blue confirmation Button on the last page to "lock in" your appointment
If you have any questions about the booking process, feel free to reach out to our Customer Care Team by email at support@holidaymagicstudios.com or by phone at (559) 425-4015




Are There Long Lines?


Almost, never! All of our services are offered on an appointments only basis. So that means once you show up for your appointment, you'll simply check in, and then walk right inside for your private session!




Do I Have To Wear A Mask In The Photos?


Not at Holiday Magic Studios! Let's see those pearly whites!




Are Pets Allowed?


Absolutely! Furry family members are always welcome! They look great in "Magic Photos" sessions as well!




Can We Take Photos Without Santa?


Sure! Your photographer will take any photos or poses that you'd like during your private 5 -minute photo session! Just remember to ask them! Santa's Workshop makes a great backdrop for family portraits as well!




Is Hand Sanitizer Provided?


Yep! We have lots of hans sanitizer available for guests to use as they enter the studio.




How Long Does It Take For My Photos To Be Uploaded To My Account?


Your images are immediately uploaded to your account on the website as they are taken. By the time you leave the studio you will be able to view, download or order prints. Most holiday photography studios make you wait hours, days and some even weeks to see your pictures. Many will even try to up-sell you to buy a CD of your images. At Holiday Magic Studios, every customer receives instant access of every image we take at no additional cost.




Are Strollers Allowed?


Absolutely! We have easy access ramps and plenty of room in the studio for your strollers, coats, hats, purses, etc.




How Long Until I Receive My Prints?


Once you have selected and submitted the image you would like to use for your print package on the website, our print fulfillment team will print and mail your photos out to you within 24 hours. You will receive a notification once your order has been mailed. Depending on where you live, the photos will generally arrive at your door within 2-3 days.




Do You Accept "Walk-Ups"


No, unfortunately we are unable to accept walk up sessions at this time. Appointments are required, and are easy to make online! Click here to log in and book your appointment now! Availability is limited. We will sell out!




Can I Pay With Cash?


Unfortunately, we are not accepting cash at this time. Credit & debit cards are accepted at the time of booking on the website. We appreciate your understanding!




What Is Your Cancellation Policy?


Appointments must be canceled within 72 hours of your appointment time. Please reach out to our Customer Care Team for help or with questions at support@holidaymagicstudios.com Read all of our Appointment Policies here!




What Is Your Refund Policy?


We care about the satisfaction and happiness of every customers and stand behind the products and services that we deliver to them. If there is a problem with your photos caused by team member error/equipment malfunction, or if you had a less than optimal experience, please contact our Customer Care Team at support@holidaymagicstudios.com and they will do their very best to resolve your problem. Unfortunately, we are not able to offer refunds for crying/uncooperative family members or missed appointments. We appreciate your understanding. Learn about all of our Appointment Policies here!




What If My Child Cries?


We've all been there. Some of our customers favorite photos are of their children between the ages of 1-3 crying next to Santa. Our team members in the studio will make every effort to get your young ones to smile for photos, but at the end of the day, we cant force them to.




How Do I Reschedule My Appointment


Please reach out to our Customer Care Team HERE to reschedule your appointment. Please remember that appointments must be rescheduled within 48 hours of the appointment!




Where Are You Located?


Our studio address is 180 E Paseo del Centro, Fresno, CA 93720. You will find us directly in front of Regal Edwards Movie Theater between Blaze Pizza and Five Guys Burgers. You cant miss us!




What Are Your Hours of Operation?


Our hours of operation are located at the bottom of the home page of our website HERE. Please remember that appointments are required and we are not able to accept walk up sessions at this time.




What Happens If I Miss My Appointment?


Due to the high demand for Holiday Magic Studios Photo Sessions, we often find ourselves having sold out every 5-minute appointment window on a given day. When you book an appointment online, you are reserving that time specifically for you and your family to visit the studio. If you do not show up for your scheduled appointment, we aren't able to provide that time to another family that wanted it. For this reason, we are not able to provide refunds for missed appointments. If you know that you will not be able to make it to your scheduled appointment, please contact our Customer Care Team at (559) 425-4015 or by sending us an email at support@holidaymagicstudios.com at least 48 hours prior to reschedule. We appreciate your understanding.




What Happens If I'm Late To My Appointment?


Due to the high demand for Holiday Magic Studios Photo Sessions, we often find ourselves sold out of every 5-minute appointment window on a given day. We ask all customers to arrive and check-in at the studio at least 5 minutes early for their scheduled appointment time. Remember to give yourself plenty of time to find parking during the peak of the holiday shopping season. Our team members will do their very best to accommodate your family if you are running late for your appointment (depending on availability). However, if you have not checked-in at the front of the studio within 3-minutes after your scheduled appointment time, we can not guarantee that you will be seen that day. If you are running late for an appointment, please contact our Customer Care Team at (559) 425-4015 or by sending us an email at support@holidaymagicstudios.com




How Long Is My Session?


Each session is 5-minutes long. If you'd like longer session, simply purchase multiple sessions back to back on the calendar.




Is It Possible To Book A 10 Minute Session?


Yes it is! If you'd like a longer session, simply book back-to-back sessions on the calendar!




Can I Change My Child's Outfit During the Session?


While we do not allow full outfit changes during the session, we do allow small items to be swapped out such as hats, glasses, scarves etc... Just remember that the session is 5-minutes long, and outfit changes will likely cut into this photo time!




What Happens If It Is Raining or Cold Outside?


We will always be open rain or shine. Our studio is always comfortable. Please arrive 5 minutes before your appointment, wear a warm coat if it’s cold and bring and umbrella if it’s raining. You will enter the studio at your appointment time or very close to it. We work very hard to stay on schedule!




Can We Bring Our Own Props ( Santa Hats, etc...)?


Absolutely!




Where Is the Best Place To Park at River Park?


We recommend parking in the parking garage to the north of the movie theater for the quickest access to the studio. Remember to give yourself plenty of time to find parking during peak shopping times!




What If I Cant Find Parking?


We suggest arriving at River Park at least 30 minutes early if your appointment is on a weekend to allow enough time to find a spot. If you are really in a tough spot, have one person drop the group off at the curb so you can check in while they finish parking.




How Do I Reset My Password?


If you are having trouble logging in, you can reset your password by entering the email you used to create your password HERE. Then you will be sent an email with a link that will allow you to change your password. If you are having trouble, our Customer Care Team is always available to help with this as well! You can contact them HERE!




How Do I Change My Mailing Address?


You can change your personal information like name, phone number, password, or mailing address by following the following steps

  1. Log Into your account on the website HERE
  2. Click on the user icon in the upper right hand corner
  3. Select "Account Preferences"
  4. Click the "Update Information' button
  5. Edit any information you'd like
  6. Click the blue "Update" button to save your changes




Can I Take Photos On My Phone?


Sure! Once you have purchased any of our photo packages, you are more than welcome to take any photos or video that you would like inside the studio!




I'm Having Trouble Logging Into My Account


If you are having trouble logging back into your account you have a couple of options. The first is to make sure that you are typing your email in all lowercase letters. The log in is case sensitive! If you've forgotten your password simply click the "Forgot Password" button HERE and the system will send you a password reset email. If you are still hav ing issues after this, please reach out to our Customer Care Team HERE





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