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Frequently Asked Questions
What COVID-19 Precautions Are You Taking?
Holiday Magic Studios has taken every precaution to keep you and your family safe and sound this Christmas. We operate a constantly sanitized studio with hospital grade air scrubbers that remove any unwanted pollutants (including COVID-19). The studio is constantly sanitized and between each family session. All guests are screened before coming into the studio, and (as usual) all hands are sanitized. Additionally, all staff undergo daily health screening and are encouraged to wear face coverings, and maintain safe social distance from other staff and guests.
How Do I Make An Appointment?
Booking an appointment is easy and takes about 2 minutes.
First, create an account here or log into your existing account here
Click the "Book Now" button at the top of the screen
Follow the remaining steps to input your child's information, select a time, pick a package, and complete payment.
Click the blue confirmation Button on the last page to "lock in" your appointment
Are There Long Lines?
Almost, never! All of our services are offered on an appointments only basis. So that means once you show up for your appointment, you'll simply check in, and then walk right inside for your private session!
Do I Have To Wear A Mask In The Photos?
Not at Holiday Magic Studios! Let's see those pearly whites!
Are Pets Allowed?
Absolutely! Furry family members are always welcome! They look great in "Magic Photos" sessions as well!
Can We Take Photos Without Santa?
Sure! Your photographer will take any photos or poses that you'd like during your private 5 -minute photo session! Just remember to ask them! Santa's Workshop makes a great backdrop for family portraits as well!
Is Hand Sanitizer Provided?
Yep! We have lots of hans sanitizer available for guests to use as they enter the studio.
How Long Does It Take For My Photos To Be Uploaded To My Account?
Are Strollers Allowed?
How Long Until I Receive My Prints?
Once you have selected and submitted the image you would like to use for your print package on the website, our print fulfillment team will print and mail your photos out to you within 24 hours. You will receive a notification once your order has been mailed. Depending on where you live, the photos will generally arrive at your door within 2-3 days.
Do You Accept "Walk-Ups"
No, unfortunately we are unable to accept walk up sessions at this time. Appointments are required, and are easy to make online! Click here to log in and book your appointment now! Availability is limited. We will sell out!
Can I Pay With Cash?
Unfortunately, we are not accepting cash at this time. Credit & debit cards are accepted at the time of booking on the website. We appreciate your understanding!
What Is Your Cancellation Policy?
Appointments must be canceled within 72 hours of your appointment time. Please reach out to our Customer Care Team for help or with questions at email@example.com
What Is Your Refund Policy?
We care about the satisfaction and happiness of every customers and stand behind the products and services that we deliver to them. If there is a problem with your photos caused by team member error/equipment malfunction, or if you had a less than optimal experience, please contact our Customer Care Team at firstname.lastname@example.org and they will do their very best to resolve your problem. Unfortunately, we are not able to offer refunds for crying/uncooperative family members or missed appointments. We appreciate your understanding.
What If My Child Cries?
How Do I Reschedule My Appointment
Please reach out to our Customer Care Team HERE to reschedule your appointment. Please remember that appointments must be rescheduled within 48 hours of the appointment!
Where Are You Located?
Our studio address is 180 E Paseo del Centro, Fresno, CA 93720. You will find us directly in front of Regal Edwards Movie Theater between Blaze Pizza and Five Guys Burgers. You cant miss us!
What Are Your Hours of Operation?
Our hours of operation are located at the bottom of the home page of our website HERE.
What Happens If I Miss My Appointment?
Due to the high demand for Holiday Magic Studios Photo Sessions, we often find ourselves having sold out every 5-minute appointment window on a given day. When you book an appointment online, you are reserving that time specifically for you and your family to visit the studio. If you do not show up for your scheduled appointment, we aren't able to provide that time to another family that wanted it. For this reason, we are not able to provide refunds for missed appointments. If you know that you will not be able to make it to your scheduled appointment, please contact our Customer Care Team at (559) 425-4015 or by sending us an email at email@example.com at least 48 hours prior to reschedule. We appreciate your understanding.
What Happens If I'm Late To My Appointment?
How Long Is My Session?
Each session is 5-minutes long. If you'd like longer session, simply purchase multiple sessions back to back on the calendar.
Is It Possible To Book A 10 Minute Session?
Yes it is! If you'd like a longer session, simply book back-to-back sessions on the calendar!
Can I Change My Child's Outfit During the Session?
While we do not allow full outfit changes during the session, we do allow small items to be swapped out such as hats, glasses, scarves etc... Just remember that the session is 5-minutes long, and outfit changes will likely cut into this photo time!
What Happens If It Is Raining or Cold Outside?
Can We Bring Our Own Props ( Santa Hats, etc...)?
Where Is the Best Place To Park at River Park?
We recommend parking in the parking garage to the north of the movie theater for the quickest access to the studio. Remember to give yourself plenty of time to find parking during peak shopping times!
What If I Cant Find Parking?
How Do I Reset My Password?
If you are having trouble logging in, you can reset your password by entering the email you used to create your password HERE. Then you will be sent an email with a link that will allow you to change your password. If you are having trouble, our Customer Care Team is always available to help with this as well! You can contact them HERE!
How Do I Change My Mailing Address?
You can change your personal information like name, phone number, password, or mailing address by following the following steps
Log Into your account on the website HERE
Click on the user icon in the upper right hand corner
Select "Account Preferences"
Click the "Update Information' button
Edit any information you'd like
Click the blue "Update" button to save your changes
Can I Take Photos On My Phone?
Sure! Once you have purchased any of our photo packages, you are more than welcome to take any photos or video that you would like inside the studio!
I'm Having Trouble Logging Into My Account
If you are having trouble logging back into your account you have a couple of options. The first is to make sure that you are typing your email in all lowercase letters. The log in is case sensitive!