Holiday Magic Studios Appointment Policies
Multiple Families Policy
Each individual family unit must purchase a separate 5-minute appointment. Children from multiple families will not be allowed to take photos under one barcode. If multiple family units arrive expecting to take photos under one appointment you will be asked to upgrade to a "Package A" before entering the studio. If you would like to take photos with another family, we suggest booking 2 back-to-back appointments, and our staff will be more than happy to take the extra time to shoot both families. We appreciate your cooperation.
Cancellation Policy
Appointments must be canceled within 72 hours of your appointment time. Please reach out to our Customer Care Team for help or with questions at support@holidaymagicstudios.com.
Rescheduling Policy
Appointments can be rescheduled up until 48 hours prior to your appointment time. Unfortunately, we are not able to provide refunds for missed appointments. If you know you will not be able to make it to your appointment, please reach out to our Customer Care Team to reschedule at support@holidaymagicstudios.com.
Retakes Policy
We 100% stand behind our customers and the products that we deliver to them. If there is a defect or material problem with your photos caused by team member error or equipment malfunction, we will work with you to schedule a retake photo session free of charge. Our team members will make every effort to capture great smiles for you while your family is in the studio, However, we are not able to guarantee retakes or refunds for crying or uncooperative family members. Please reach out to our Customer Care Team for help or with questions at support@holidaymagicstudios.com.
Late Appointments Policy
Due to the high demand for Holiday Magic Studios Photo Sessions, we often find ourselves having sold out every 5-minute appointment window on a given day. We ask all customers to arrive and check-in at the studio at least 5-minutes early for their scheduled appointment time. Remember to give yourself plenty of time to find parking during the peak of the holiday shopping season. Our Team Members will do their very best to accommodate your family if you are running late for your appointment (depending on availability). However, If you have not checked-in at the front of the studio within 3-minutes after your scheduled appointment time, we can not guarantee that you will be seen that day.
If you are running late for an appointment, please contact our Customer Care Team at (559) 425-4015 or by sending us an email at support@holidaymagicstudios.com
Refunds Policy
We care about the satisfaction and happiness of our customers and stand behind the products and services that we deliver to them. If there is a problem with your photos caused by team member error/equipment malfunction, or if you had a less than optimal experience, please contact our Customer Care Team at support@holidaymagicstudios.com and they will do their very best to resolve your problem. Unfortunately, we are not able to offer refunds for crying/uncooperative family members or missed appointments. We appreciate your understanding.
Missed Appointment Policy
Due to the high demand for Holiday Magic Studios Photo Sessions, we often find ourselves having sold out every 5-minute appointment window on a given day. When you book an appointment online, you are reserving that time specifically for you and your family to visit the studio. If you do not show up for your scheduled appointment, we aren't able to provide that time to another family that wanted it. For this reason, we are not able to provide refunds for missed appointments. If you know that you will not be able to make it to your scheduled appointment, please contact our Customer Care Team at (559) 425-4015 or by sending us an email at support@holidaymagicstudios.com at least 48 hours prior to reschedule. We appreciate your understanding.